1. Information We Collect​

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a) Information You Provide​

We may collect information you provide directly to us, including:

• your name

• your email address

• your profile details, such as tennis preferences, skill-related information, and optional profile content

• your profile photos or avatar, if you choose to upload them

• your approximate location, if you enable location access, so we can show nearby players and improve match suggestions

• your phone number, where required for account functionality or when external communication options are used

• your match activity and interactions within the App, including likes, match requests, confirmations, bookings, results, and related activity

• your in-app chat messages and related message metadata when you use internal chat features

• reports you submit about users or messages

• block, safety, or abuse-prevention actions you take in the App

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b) Automatically Collected Information​

When you use HitMate, we may also collect certain information automatically, including:

• device information

• app usage data

• log data

• crash logs and diagnostics

• technical identifiers and metadata needed to operate the App, maintain security, and improve reliability

• information about how features are used, including analytics events

 

2. How We Use Your Information​

We use your information to:

• provide, operate, and improve the App

• create and manage your account

• enable player discovery, matching, bookings, results, and related tennis activity

• enable communication features, including internal in-app chat where available

• support external communication options, such as SMS or WhatsApp, where you choose to use them

• maintain safety, trust, and platform integrity

• prevent spam, abuse, fraud, harassment, and other misuse

• process and review user and message reports

• enforce blocking, moderation, and other safety-related controls

• analyse feature usage, performance, and stability

• troubleshoot issues and improve reliability

• comply with legal obligations and protect legal rights

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3. Messaging and Phone Number Sharing

HitMate may provide internal in-app 1:1 messaging between eligible users, such as players with a mutual match or other qualifying interaction.

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When you use in-app chat, we may process:

• message content

• message metadata

• delivery or unread-related information

• safety and moderation signals associated with chat use

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We may also process report data, block data, and related records to help review abuse, enforce safety rules, and protect users.

In some situations, HitMate may also allow or suggest communication through third-party services such as SMS or WhatsApp. If you choose to use those services:

• your phone number or other contact details may be disclosed to the other user depending on the service you choose and your device settings

• those communications are governed by the third party’s own terms and privacy practices

• HitMate does not control the content, availability, or handling of communications that occur outside the App

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4. Firebase & Third-Party Services​

HitMate uses third-party service providers to operate and improve the App. These may include Google Firebase services such as:

• Firebase Authentication

• Firestore Database

• Firebase Analytics

• Firebase Crashlytics

• Firebase Cloud Functions

• Firebase Cloud Messaging, where applicable for notifications

These providers may process personal information on our behalf in accordance with their own applicable terms and privacy policies.

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5. Data Sharing

We do not sell your personal data.

We may share information:

• with service providers and infrastructure partners that help us operate the App

• with other users, where needed to provide core App functionality, such as profile visibility, matching, or communication features

• when you choose to use third-party communication options such as SMS or WhatsApp

• when required by law, regulation, legal process, or lawful request

• to protect users, enforce our Terms, prevent abuse, fraud, or security incidents, or protect our legal rights

 

6. Data Storage & Security

We use reasonable technical and organisational safeguards designed to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain personal information for as long as reasonably necessary to provide the App and for the purposes described in this Privacy Policy.

This may include:

• account and profile data while your account is active

• match, booking, and activity data needed to operate the App

• in-app chat content and related metadata for as long as reasonably necessary to provide messaging, support safety reviews, resolve disputes, prevent abuse, and enforce our Terms

• report, block, moderation, and abuse-prevention records for as long as reasonably necessary for safety, fraud prevention, legal compliance, and enforcement purposes

• crash logs, analytics, and diagnostics for a limited period as reasonably necessary to improve app stability and performance

If you delete your account, we will delete or de-identify your personal data unless retention is reasonably necessary for legal compliance, fraud prevention, safety and security, dispute resolution, or other lawful purposes.

 

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8. Your Rights

Depending on your location and applicable law, you may have rights to:

• access personal information we hold about you

• request correction of inaccurate information

• request deletion of your information

• withdraw consent where processing is based on consent

• contact us with privacy-related questions or complaints

You can contact us at the email address listed below.

 

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9. Account Deletion

You can request deletion of your account at any time through the App using Profile → Delete account, or through any other method we make available on our website or support channels.

Deleting your account will remove or de-identify your personal data, except where retention is reasonably necessary for legal, fraud-prevention, safety, security, or enforcement purposes.

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10. Children’s Privacy

HitMate is not intended for anyone under 18.

We do not knowingly collect data from anyone under 18.

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11. International Use

Your information may be processed and stored in countries other than your own, including Australia and the United States, depending on the services and infrastructure we use.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our data practices, legal requirements, or our service providers.

If we make material changes, we may provide additional notice through the App, by email, or by other reasonable means.

The updated Privacy Policy will take effect from the date it is published or otherwise communicated to you.

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13. Contact

If you have questions, concerns, or privacy requests, you can contact us at:

📧 hello@hitmate.app